Abstract geometric composition illustrating sports illustrated's ai scandal is what trust bankruptcy looks like

November 2023 ยท AI & Technology

Sports Illustrated's AI Scandal Is What Trust Bankruptcy Looks Like

We should not move on. This is a case study in how to destroy a brand built on editorial trust, and every marketer should be paying attention.

Sports Illustrated published articles written by AI under fake author names, complete with AI-generated headshots and fabricated bios. When Futurism broke the story, SI first denied it, then blamed a third-party content partner, then deleted everything and hoped we'd all move on.

We should not move on. This is a case study in how to destroy a brand built on editorial trust, and every marketer should be paying attention.

This is a case study in how to destroy a brand built on editorial trust, and every marketer should be paying attention.

Let's be clear about what happened here: a publication with 70 years of journalistic credibility didn't just use AI to assist writers. They created fictional humans to pass off as real journalists. They manufactured personas designed to deceive readers into believing a real person with real expertise wrote the content. This isn't an AI efficiency play. It's fraud with a chatbot.

Why this matters for brand strategy beyond publishing:

Every brand is now, to some degree, a publisher. Content marketing means your brand produces articles, videos, social posts, newsletters. The same temptation that SI faced exists across the entire marketing industry: why pay real humans when the machine can produce something "good enough"?

And here's the answer, playing out in real time: because when the deception is revealed, the damage isn't to one article. It's to every article. If I can't trust that any given SI piece was written by a real person with real expertise, why would I trust any of them? Trust, once broken at the systemic level, doesn't recover piece by piece. It collapses all at once.

The strategic principle: the cost of using AI isn't the AI itself. It's the disclosure and trust infrastructure required to use it without destroying your credibility.

Brands that use AI to assist real humans, disclose it appropriately, and maintain editorial oversight will be fine. AI is a tool. Tools are neutral. But brands that use AI to replace humans while pretending humans are still there? They're building on a time bomb.

I've been thinking about this in the context of my own work. I use AI tools constantly. They help me research, brainstorm, refine. But my name is on my work because I wrote it. My perspective is mine. My strategic opinions were formed by two decades of experience, not a training dataset. That distinction matters, and it's the thing SI violated.

If your content strategy involves AI, here's the only question that matters: would your audience feel deceived if they found out? If yes, you need to change either your process or your disclosure. Because they will find out. They always find out.

Futurism didn't break this story with investigative journalism superpowers. They reverse-image-searched the headshots. That's it. The deception was one Google search away from exposure. And still, SI thought they'd get away with it.

Hubris and AI are a dangerous combination.