June 2024 ยท Brand Strategy
You can care about something and still not know who you're for.
I was reviewing a brand platform for a mid-size food company when I hit the positioning statement. It read: "We exist to nourish communities and inspire a more sustainable future." I read it twice, then asked the room who they were for. Long pause. Someone said "health-conscious families." Someone else said "anyone who cares about where their food comes from." A third person mentioned Gen Z. They had a purpose. They had no positioning. And they had been operating that way for two years.
This is not a rare problem. It's an epidemic. Somewhere in the last decade, the branding industry convinced itself that purpose could do the work of positioning. That if you knew why you existed, you didn't need to be precise about who you were for or what made you different. The result is a generation of brands that care deeply and communicate vaguely. Good intentions wrapped in language that could belong to anyone.
The rise of purpose-driven branding came from a real insight. Consumers, particularly younger ones, increasingly want to buy from brands that share their values. That's true. The research supports it. But the industry took that insight and ran it off a cliff. "Consumers want brands with values" became "our brand strategy is our values," which became "we don't need a traditional positioning because we have a purpose." Each step felt logical. The destination was incoherent.
I've watched this happen in real time. A brand workshop starts with the question "Why do we exist?" The room gets energized. People talk about impact, about legacy, about making a difference. It feels meaningful because it is meaningful. Then someone asks "How are we different from our competitors?" and the energy drains. That question feels crass. Commercial. Beneath the conversation they just had. So they skip it, or answer it in the vaguest possible terms, and move on to visual identity with a purpose statement doing double duty as a positioning.
The problem is that purpose and positioning answer fundamentally different questions. Purpose answers "Why do we exist beyond making money?" Positioning answers "Why should a specific person choose us over their alternatives?" You need both. But they are not interchangeable, and a strong answer to one does not compensate for a weak answer to the other.
Purpose statements tend toward abstraction because purpose is, by nature, aspirational. "We exist to empower human potential." "We believe in a world where everyone belongs." "We're building a more connected future." These statements are not wrong. They might even be sincere. But they could be printed on the lobby wall of any company in any industry. They differentiate nothing.
Positioning, by contrast, requires specificity. It requires you to name your audience, acknowledge your competitive set, and articulate what you do differently. It requires trade-offs. You can't position for everyone, which means you have to decide who you're willing to lose. That's uncomfortable work. Purpose lets you skip it. Purpose says you're for anyone who shares your values, which in practice means you're for everyone, which in practice means you're for no one.
Purpose tells you why your brand exists. Positioning tells you who it's for. The first makes you feel good. The second makes you effective. Too many brands stopped at feeling good.
I worked with an outdoor brand that had a beautiful purpose centered on environmental stewardship. Every employee believed in it. The brand lived it through materials sourcing, manufacturing practices, and corporate giving. But their market share had been flat for three years. When we dug into the strategy, we found that they'd never defined their target beyond "people who care about the outdoors." Their media was scattershot. Their messaging was generic. Their purpose was clear but their positioning was invisible. The audience they wanted to reach couldn't tell them apart from four other brands making the same environmental promises.
There's a less generous version of this story, and it's worth telling. Sometimes purpose isn't just a substitute for positioning. It's a shield against accountability. If your strategy is "we exist to make the world better," it's very hard for anyone to argue with you. It's also very hard for anyone to measure whether you're succeeding. Purpose without positioning creates a brand that's impossible to criticize and impossible to evaluate. That's comfortable for the team. It's useless for the business.
I've been in meetings where a strategist presented consumer research showing that a brand's messaging wasn't resonating, and the response was "but our purpose is clear." As though purpose were a force field that protected you from market reality. The purpose was clear. It was also irrelevant to the purchasing decision the consumer was making. People can believe in your mission and still buy from your competitor because the competitor was more specific about solving their particular problem.
This is the hard truth that the purpose movement doesn't like to confront. Consumers don't make most purchasing decisions based on a brand's reason for existing. They make them based on relevance, availability, and perceived fit. Purpose can be a tiebreaker. It can build long-term affinity. But it cannot substitute for the basic work of telling someone what you do, who you do it for, and why you're the right choice.
The brands that get this right have both purpose and positioning, and they keep them separate. Their purpose informs their culture, their corporate behavior, and their long-term decision making. Their positioning informs their marketing, their product development, and their competitive strategy. The purpose is the compass. The positioning is the map. You need both to get anywhere.
A brand with purpose and no positioning is a charity. A brand with positioning and no purpose is a commodity. The ones that endure have both, and they never confuse one for the other.
I think about a sportswear company that has a strong environmental purpose baked into everything it does. But its positioning isn't about the environment. Its positioning is about a specific kind of customer who wants specific product attributes at a specific price point. The purpose gives the brand depth. The positioning gives the brand direction. They reinforce each other without replacing each other.
If you're sitting on a purpose statement that's doing double duty as your brand strategy, I'd encourage you to ask a few uncomfortable questions. Can your closest competitor make the same purpose claim? If yes, your purpose isn't differentiating you. Can you name your target audience in specific enough terms that you're excluding someone? If no, you don't have a positioning. Can a consumer, in five seconds, understand what you do differently? If not, your purpose is internal scaffolding that never got translated into external strategy.
Purpose matters. I believe that sincerely. Brands that stand for something meaningful will outperform brands that don't, over long enough time horizons. But purpose is not a shortcut around the hard, specific, sometimes unglamorous work of positioning. It's a foundation. What you build on it still requires an architect, a blueprint, and the willingness to make choices that leave some people out.
Caring is not a strategy. Knowing who you're for is.