Abstract geometric composition illustrating the streaming wars are really a positioning war

August 2018 ยท Brand Strategy

The Streaming Wars Are Really a Positioning War

Netflix is the library. Disney is the vault. HBO is prestige. Everyone else is confused.

A client said it out loud in June and I wrote it on the whiteboard so the room could look at it for a while. We want to be the Netflix of home goods.

I asked what that meant. The answer came back in three parts: a lot of selection, an easy interface, a smart recommendation engine.

That is not a position. That is a warehouse.

The streaming category is the best live demonstration of that difference I can think of, which is probably why everyone reaches for it in meetings and then reaches for the wrong half of it.

Positioning is not the size of what you have. It is the thing a competitor cannot say back.

Netflix is a library. Everything, always, unlimited, no wrong choices, and the browsing is as much the product as the watching. Disney is a vault. Its whole equity is built on withholding, on things going away and coming back a generation later, and pulling its films off Netflix for a service of its own next year is not a distribution decision, it is the vault reasserting itself. HBO is prestige. Fewer things, longer waits, and thirty years of telling you it is not television.

Three positions, three different promises, three different reasons to pay. None of them are interchangeable and none of them are about catalog size.

Portland runs on the same logic. Powell's is a library and would be ruined by curation. Salt & Straw is a vault, seasonal flavors that leave in October and get mourned until they come back. Both are crowded on a Tuesday. Neither could run the other's playbook for a week.

Then look at everyone else. Amazon has enormous spend and no answer to what Prime Video is for, because it arrived as a shipping perk and still feels like one. Hulu has the sharpest actual position in the category, next-day television with a foot in the future, and it is owned by four companies that each want it to be something different. CBS is selling a single franchise and calling it a service. Confusion is not a marketing gap here. It is a strategy gap that marketing is being asked to cover.

The test I use is simple. Write your position, hand it to your closest competitor, and see whether they can say it too. If they can, you have described a category, not a brand.

That is not a position. That is a warehouse.

I erased the sentence on the whiteboard at the end of that meeting and wrote three words instead: vault, library, prestige. Then I asked which one they were willing to give up ninety percent of their catalog to become. That is when the meeting actually started.