Abstract geometric composition illustrating outdoor dining transformed urban brand space

November 2019 ยท Culture

Outdoor Dining Transformed Urban Brand Space

Restaurants claimed the street and accidentally became placemakers.

It was forty-eight degrees and raining sideways on Thursday and I ate dinner outside on purpose, under a heat lamp, on a wooden platform that used to be two parking spaces on Southeast Ankeny.

There were string lights. There was a wool blanket folded over the back of my chair, which is the detail I have thought about more than the food. Somebody at that restaurant sat down and decided a blanket was part of the brand.

Portland has been doing this quietly for years, and the rest of the country is starting to catch up. Parklets, street seats, patios that stay open through a wet November because the city let a restaurant claim eighteen feet of curb.

The moment a restaurant takes over the sidewalk it stops being a business with a storefront and becomes a piece of the city, and almost nobody plans for what that does to the brand.

An interior is a controlled environment. You choose the lighting, the music, the chairs, the temperature, the exact moment the door closes behind somebody. A patio is none of that. A patio gets negotiated with weather, traffic noise, the bar next door's playlist, and whoever happens to walk past at seven on a Friday and decides the place looks warm and full.

That last one is the whole argument. A full patio is the best advertisement a restaurant has ever been able to buy, it is free, and it does not look like advertising.

What separates the places that understand this from the ones that just put chairs outside is whether the exterior was designed or merely permitted. The good version has lamps that actually throw heat, blankets, a structure that reads as intentional. Cartopia figured this out a decade ago: the seating is the pod, and the food is why you tolerate the rain. The line outside Salt & Straw on a Tuesday is doing more brand work than the interior ever does, and they know it, which is why nobody rushes it along.

A full patio is the best advertisement a restaurant has ever been able to buy, it is free, and it does not look like advertising.

The bad version is an A-frame sign and four plastic chairs shoved against a wall. That is not brand space, that is overflow, and customers read the difference in about a second and a half. I've watched this from inside brand strategy rooms where we spent six weeks on a wordmark for a restaurant group and zero minutes on the twelve feet of sidewalk where most people form their entire opinion of the place.

I stayed at that table for two hours, which I would never have done indoors on a Thursday. It will be gray here until April. Somebody bought the blankets anyway, and that is a brand decision, and it cost nothing next to a rebrand.