Abstract geometric composition illustrating do not call 2021 a comeback year

December 2020 ยท Brand Strategy

Do Not Call 2021 a Comeback Year

Every deck on my desk assumes a return, and return is the single least likely shape the next twelve months will take.

There are four planning decks open on my laptop right now and three of them use the word rebound before slide five. The fourth says resurgence, which is the same word wearing a scarf.

All of them are built on one assumption: that some month in the next twelve, the thing that was interrupted resumes.

I understand the impulse. The first shots went into arms a couple of weeks ago and you could feel the whole industry exhale. Planning season needs a shape, and recovery is the easiest shape to draw, because it is just the old line with a dip in it.

Return is the single least likely shape the next year takes, and every plan built on it is a plan built to be rewritten in March.

Consider what actually has to be true for a comeback narrative to hold. Behavior has to snap back to where it was, all at once, across every segment. That is not how habits work. Nine months is long enough to rewire a routine permanently, and people have now spent nine months learning that groceries arrive at the door, that the gym is a living room, that a meeting can be forty minutes instead of a flight.

Some of that reverts. Not all of it, and not on your fiscal calendar.

So build for three shapes instead of one. First, the parts of your category that were already dying and got shoved. Do not budget to revive them. That money is a memorial.

Second, the parts that got pulled forward by five years. Curbside, delivery, direct to consumer, telehealth, anything with a QR code on a table. Those are not temporary accommodations. They are now the baseline experience and your competitors are already refining them while you plan your return.

Third, and this is the one nobody puts on a slide, the parts that are genuinely unresolved. Offices. Downtown retail. Live events. I have watched this from inside brand strategy rooms and I know the pressure to pretend certainty in a deck. Resist it. Write the uncertainty down, name the trigger that would tell you which way it broke, and revisit in April with something better than a vibe.

Do not budget to revive them. That money is a memorial.

The last thing. Whatever you write in January, do not let the brand voice go giddy. Audiences can hear relief and they can hear performance, and the gap between the two is where trust leaks out.

It is New Year's Eve. The karaoke bar in Southeast is dark and has been for weeks, so I am doing it in the kitchen with a speaker and no host calling me baby, which turns out to be most of what made it work. Truffles left the room during the second verse. Barnaby stayed, and I am choosing to read that as loyalty.