September 2024 ยท Marketing Strategy
You bought it like TV. You measured it like digital. You understood it like neither.
Last year I sat in a media review where the CMO pulled up a chart showing their CTV spend had tripled in eighteen months. She was proud of it. The chart was clean, the trajectory was steep, and nobody in the room could tell her what that money had actually done. Not because the team was incompetent. Because the category itself refuses to be pinned down.
Connected TV ad spend crossed forty billion dollars this year. That number gets cited in every upfront pitch, every trade publication trend piece, every vendor deck that lands in your inbox on a Tuesday morning. What doesn't get cited is the fundamental confusion underneath it. CTV is not television. It is also not digital video. It sits in the gap between the two, inheriting the worst assumptions of both while fully delivering the advantages of neither.
When brands first started buying CTV, most of them slotted it into their existing TV planning framework. Same team. Same measurement philosophy. Same expectation that a thirty-second spot on a big screen in a living room would behave more or less like a thirty-second spot during prime time on a broadcast network.
That felt reasonable. The screen is the same size. The viewing posture is similar. The creative format is identical. But the resemblance is cosmetic. Broadcast television was built on scarcity. A finite number of networks, a finite number of ad slots, a finite number of hours in the evening. That scarcity created pricing power, forced appointment viewing, and made reach a natural byproduct of buying enough weight. You didn't have to think about reach because the system produced it for you.
CTV has none of that scarcity. Inventory is essentially unlimited. The same viewer can be reached on six different apps in a single evening, and the buying systems will happily serve them the same ad on all six. Frequency isn't a lever you pull. It's a leak you have to actively contain.
The brands treating CTV like television are paying television prices for programmatic mechanics and wondering why the math doesn't work.
I've worked with brands spending seven figures a month on CTV who couldn't answer a basic question: how many unique households are we actually reaching? Not because they didn't care, but because the measurement infrastructure doesn't exist in the way it does for linear. There's no single panel, no universal identifier, no agreed-upon currency. You're stitching together device graphs, IP-based household matching, and probabilistic models that each vendor builds differently. The confidence interval is wide enough to drive a truck through.
The other camp treats CTV as a digital channel. Programmatic buying, real-time optimization, performance metrics, attribution windows. This crowd wants click-through rates, site visits, conversion tracking. They want CTV to behave like a display ad that happens to be thirty seconds long and six feet wide.
This is arguably worse than the television assumption because it misunderstands the attention model entirely. CTV is a lean-back environment. People are watching with intent. They chose the content, they settled in, they're engaged with a narrative. An ad interrupting that experience is received very differently than a banner crowding a news article sidebar. The attention is real, it's sustained, and it's closer to the television attention model than the digital one.
But the measurement systems these teams apply are built for click-based, direct-response environments. They want to see a conversion within a seven-day window or the spend gets reallocated. That framing kills upper-funnel investment on a channel that is fundamentally upper-funnel. You end up optimizing CTV into a retargeting vehicle, chasing the same narrow audience segments across streaming apps and calling it precision when it's really just expensive frequency.
Both camps suffer from the same root cause. There is no consensus measurement framework for CTV that accurately captures what the medium actually does. The television people want GRPs and reach curves. The digital people want attributed conversions. CTV delivers something in between and the industry has not built the tools to value it.
Every major measurement vendor has a CTV product. None of them agree with each other. I've seen the same campaign measured by three different partners produce reach estimates that varied by forty percent. Not four percent. Forty. When you're making allocation decisions based on numbers with that kind of variance, you're not optimizing. You're guessing with expensive software.
The vendors know this, by the way. They just don't have an incentive to fix it. As long as the money is flowing into CTV, as long as the upfront commitments keep growing, the measurement confusion actually benefits the sell side. Ambiguity is profitable when you're the one selling the inventory.
The brands I've seen succeed with CTV share a few traits. They don't treat it as television or digital. They treat it as its own channel with its own planning logic. That means building a separate measurement framework that accepts the limitations of the medium instead of forcing it into a legacy model.
They use incrementality testing instead of attribution modeling. They run geographic holdout experiments. They measure brand lift directly rather than inferring it from proxy metrics. They accept that CTV's primary value is sustained attention at scale and they build their creative and their measurement around that specific advantage.
The medium is real. The attention is real. The confusion is a strategy failure, not a media failure.
They also negotiate differently. Instead of buying CTV inventory the way they'd buy a broadcast upfront, they negotiate for transparency on exactly where ads run, what the actual completion rates look like, and how frequency is being managed across platforms. That last one matters more than most people realize. Without active frequency management, you're not buying reach. You're buying repetition disguised as reach.
CTV is not going away. The forty billion will become sixty and then eighty and the share of total video budgets will keep climbing. But the strategic confusion will compound along with the spending if the industry doesn't stop trying to make this channel fit into boxes that were built for something else.
Television was a medium defined by scarcity and trust. Digital was a medium defined by precision and accountability. CTV is a medium defined by attention and fragmentation. Until planning frameworks reflect that specific combination, the money will keep moving in and the results will keep being unclear.
The brands that figure this out first won't just get better media performance. They'll get a structural advantage over competitors who are still arguing about whether CTV belongs in the TV budget or the digital budget. The answer, of course, is neither. It belongs in a budget that understands what it actually is.