Abstract geometric composition illustrating agency side vs brand side: the grass isn't greener

October 2018 ยท Career

Agency Side vs Brand Side: The Grass Isn't Greener

It's just different grass. With different problems. And different meetings.

Two weeks into the new job, at karaoke on a Thursday in Southeast Portland, the host who calls everyone baby asked what I do now. I told him I moved brand side. He said "so, easier?" and handed me the mic. I sang Fleetwood Mac badly, with commitment, and thought about the question all night.

The answer is no. The answer is also not harder. The answer is that it is a different job wearing the same job title.

Agency side you have twelve brands and no authority. Brand side you have one brand and no time. Those sound like the same complaint. They are opposites.

Agency work is a fight to be heard, and brand work is a fight to be allowed to finish.

Here is what I miss. Range, first. In a single week at the agency I could touch a brewery, a hospital system, and a shoe company, and the pattern recognition you build doing that is the most valuable thing I own. Then the room. Six people who all genuinely care about the same forty-word paragraph is rare, and I did not appreciate it while I had it.

Here is what I do not miss. Presenting strategy to someone who decided before the meeting started. Timesheets. And the gap between the recommendation and the thing that finally shipped, which agency side you experience as heartbreak.

What I have now is budget, institutional history, and the ability to actually say yes. What I did not expect is how much of this job is internal. I spend more hours aligning our own sales team than I ever spent aligning a client. Getting eleven people who report to different vice presidents to describe the company the same way is the hard part.

The strategy is not the hard part. It never was.

Which reframes something I got wrong for years. What separated the good agency people from the rest was never craft. It was whether they understood the client's internal politics well enough to hand over a deck the client could defend on a Tuesday without them in the room. I did not understand that until I was the one defending it.

Getting eleven people who report to different vice presidents to describe the company the same way is the hard part.

So, not greener. Different grass, different weeds, different meetings. If you are considering the jump in either direction, do not do it for the grass. Do it because you want the specific problem the other side has, and can name it out loud before you resign.

Truffles and Barnaby have registered no opinion on the career change beyond noting that I am home by six-thirty now, which they consider the entire point. Next Thursday I am back at the bar. Same host, same sticky floor, same terrible Fleetwood Mac. Some things do not need repositioning.